Identification of Operational Risk Management Performance in Zone 1 of the Dieng Plateau, Central Java, Indonesia
DOI:
https://doi.org/10.62951/icgtsave.v1i2.28Keywords:
Tourism, Risk Management, DiengAbstract
Dieng Tourism, with its diversity of natural beauty and interesting history, offers great potential for development. Having been affected by the Covid-19 pandemic, which resulted in a decrease in income and difficulties for tourism businesses, currently tourists visiting Dieng are recovering.PThe development of technology and tourist lifestyles after the Covid 19 pandemic has created a need for memorable, risk-based travel experiences. Tourism operational risk management is very important in ensuring tourism sustainability and tourist safety in the Dieng tourist destination. This research aims to identify operational risk events related to the management of the Dieng tourist area. Data collection uses the triangulation method by integrating observation techniques, communication techniques and documentation analysis. From the research resultsfound several halimportant things that need to be considered in order to improve operational risk management performance, as is the casepermasalahanavailability of information, permasaloh my godlcleanliness, safety, quantity and qualitylity of officers, all of which can give rise to operational risks that affect the tourist experience and the overall operation of the Dieng tourist area.
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