Crisis Management in Tourism: Lessons from the COVID-19 Pandemic

Authors

  • Rizwan Izzuddin Faris Berjaya University College
  • Shahrul Amir Hakim Berjaya University College

DOI:

https://doi.org/10.62951/icgtsave.v1i2.159

Keywords:

Crisis Management, Tourism Resilience, COVID-19 Impact, Travel Restrictions, Business Recovery

Abstract

The tourism industry is highly vulnerable to global crises such as pandemics and natural disasters. This paper analyzes the impact of the COVID-19 pandemic on tourism and examines crisis management strategies that can enhance industry resilience. Recommendations for future preparedness are also discussed.

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Published

2024-11-30